You can experience HeyPeers through your personal computer or mobile devices. Please read below some general platform recommendations on how to best experience HeyPeers.
Before your first meeting, we also highly recommend that you read Tips for the Best Video Meeting Experience to make sure your computer/device is set up properly for the video meeting.
- In general, whether joining from a mobile device or computer, make sure your browser view is set at 100% (Actual Size). If you zoom in our out, it can cause errors in the video quality and cause parts of the meeting to be cut off from view. See the section on Browser "View" Settings for more instructions.
- Joining from a Windows PC on Chrome, or Mac from Safari typically provides a seamless experience.
- Close all unneeded browser tabs and applications so HeyPeers has more CPU/Memory available for your audio/video.
- Please see Recommended Web Browser for the best browser options for your device.
- On iOS (Apple) Smartphones, the Safari browser on the phone is recommended.
- On Android devices, Chrome works well.
- The meeting video will work best if you have a strong cellular connection.
- If you are on WiFi, the video will work better if it is not overloaded with too many devices connected at the same time.
- Also please make sure you close out of all other applications. If you have multiple apps open, it can cause lagging of the sound and video connection.
- Please see Accessing HeyPeers on Your Mobile Phone for how to add an icon to your mobile homepage for faster login access to meetings.
- Using an external device plugged into your computer or mobile device, (bluetooth headsets, cameras, etc.) may be incompatible.
- We recommend avoiding Bluetooth if you can. You can get better quality with wired or non-Bluetooth wireless headphones.
- For video, it is best to use the camera that is built into your device or computer, if possible.
Permissions and Plugins
- The first time you attend an online support group, your web browser may prompt you to enable plugins or ask permission to use your microphone and webcam. Please see Enabling Plugins and Permissions for guidance.