The Subscription tab will display your current subscription plan.
Your billing date and cycle are determined by the date you first signed up and paid for your subscription plan. For example, let's say you signed up on the 9th of May. Your first bill cycle would run May 9th through June 8th. Your subscription would auto renew on the 9th of every month thereafter.
- Sign up date: May 9th.
- First Bill Cycle: May 9th to June 8th.
- Monthly Bill Date: 9th of every month.
Cancelling Subscription and Refund Policy
You can cancel your Peer Supporter Subscription at any time by clicking on the Cancel Subscription button.
When you submit the cancellation request, your current monthly or annual subscription will continue throughout your current billing cycle, and will terminate after the last day of your billing cycle. To avoid any monthly subscription charges going forward, or avoid an annual auto-renew, be sure to cancel your subscription prior to the next bill date.
There will be no refunds for cancelled subscriptions. In an effort to remain transparent with all our users, we do not offer refunds or credits for partial subscription periods or unused subscription services. Please refer to the HeyPeers Refund Policy page for further information.
For example, if your monthly billing date is the 9th of the month, and you process the request to cancel your subscription on the 1st of a month, your subscription will still be active until the end of that billing cycle on the 8th of the month. On the 9th of the month, instead of auto-renewing, your subscription would terminate.
Monthly Subscription Cancellation Example
- Sign up date: April 9, 2023.
- Monthly Bill Date: 9th of every month.
- Monthly Bill Cycle: 9th to 8th of following month.
- Cancellation Request Submitted: September 1st.
- Bill cycle remains active through through September 8th.
- Subscription Terminated: September 9th.
Annual Subscription Cancellation Example
- Sign up date: April 9, 2023.
- Annual Bill Date: April 9th every year, your subscription will auto-renew.
- Annual Bill Cycle: April 9, 2023 to April 8, 2024.
- Cancellation Request Submitted: September 1, 2023.
- Bill cycle remains active through through April 8, 2024.
- Subscription Terminated: April 9, 2024.