Applying to be an independent Peer Supporter on HeyPeers is a streamlined process, and keeps applicants informed every step of the way.
Sections in this article:
- Peer Supporter Application
- Where to Find the Application
- Welcome Message
- Sections of Application
- Certification
- Profile
- Preferences
- Save & Review
- Submitting the Application
- Monitoring the Application Process
- In Review
- Revision Needed
- Declined
- Approved
- Application Approved: The Peer Supporter’s Next Steps
- Subscription
- Peer Supporter Dashboard
- Review Public Profile
Peer Supporter Application
Where to Find the Application
A prospective peer supporter may initiate the application process from two locations on the HeyPeers website:
- External website (prior to login) on the Join as a Peer Supporter page. Login or account creation will be required to continue.
- Internal website (after login) on the Become a Peer Supporter page, accessible from the More dropdown menu.
Clicking on either of those locations, brings the user to the application overview page, which defines the required qualifications and the subscription fees associated with becoming a peer supporter on HeyPeers.
At the bottom of this page is the Become a Peer Supporter button to begin the application process.
Welcome Message
Clicking that button will take you to the Peer Supporter Application Form page, with a welcome message explaining the application process.
Sections of Application
The full application is displayed on one page. It is divided into three sections: Certification, Profile and Preferences.
Certification
The Certification section asks the applicant to provide evidence of training and certification.
The following fields are included in the Certification section.
| Certificate Type | Required. The applicant must select a qualification from the dropdown options: State Certified Peer Supporter, State Peer Recovery Specialist, National Peer Supporter, or Other. |
| Certificate |
Required. The applicant must upload a copy of valid certification. Only PDF, JPG, JPEG or PNG files will be accepted. Maximum file size is 10MB. NOTE: Acceptable Peer Supporter certification should be issued by a National or State-level certifying organization. Please review your state's certification requirements to learn if you are qualified. We do not take certificates of completed training or CEU's. If you have questions about your qualifications, please reach out to support@heypeers.com with a copy of your certification and a request a review your eligibility. |
| Supporting Documents | Optional. The applicant may upload up to three additional documents that show trainings, certifications and/or CEU's. Only PDF, JPG, JPEG, or PNG will be accepted. Maximum file size is 10MB. |
| Notes/ Comments | Optional. The applicant may provide additional information or explanations in support of their application. It is highly recommended that the applicant provide further explanation if Other was selected as the Certificate Type. |
| Required Checkboxes |
Two required checkboxes. The applicant must read and agree to: |
Profile
The Profile section asks the applicant to provide background information that would help peers learn more about them. All of the following fields are required within the Profile section.
| Profile Photo |
Required. A photo of the applicant must be uploaded. The photo should be a clear image of the applicant’s face, like a professional headshot. The picture should look friendly, and any distracting or inappropriate backgrounds should be avoided. Only PDF, JPG, JPEG or PNG files will be accepted. Maximum file size is 2MB. |
| Tell us about yourself | Required. The applicant should share their biography. They should add any additional relevant information of their peer supporter experience, and describe the types of support they offer. |
| Short greeting | Required. This should be a 1-2 sentence introduction to those seeking support. |
| Motivation to help | Required. This field should be 3-5 sentences, explaining why the applicant wants to help others. |
| Experience of recovery and quality of life now | Required. This field should be 3-5 sentences, sharing the applicant’s journey and how it has led to where they are in life now. |
Preferences
The Preferences section asks the applicant to provide information about the peer support services that will be offered. The following fields are included in the Preferences section.
| Peer Support Interests | Required. The applicant should select the areas of interest that they can offer support for. |
| Language(s) | Required. The applicant should select the languages they can offer support in. |
| Emergency Contact Name |
Required.* The applicant should provide a first and last name for an emergency contact. *This is for internal use only and will only be used in the event of an emergency. |
| Emergency Contact Phone # |
Required.* The applicant should provide a phone number for the emergency contact, including the area code, and country code, if applicable. *This is for internal use only and will only be used in the event of an emergency. |
| Preferred Age Range | Optional. The applicant should select the age range of peers they can offer support to. |
Save & Review
The Save and Review button is at the bottom of the application page. Clicking on this button saves the data in the application, but it does not submit the application. You can click this button at any time.
Upon saving the application data, the applicant is brought to the Peer Supporter Application page. This page will remain accessible to the applicant during the entire application process.
The following actions (shown in image below) can be taken on the Peer Supporter Application page:
- Review the application data
- Edit the application data
- Cancel the application
- Submit notes/comments to the Peer Supporter Management Team (PSMT)
- Submit the application for review.
Submitting the Application
Prior to submission, the application remains in an incomplete status. This gives the applicant the opportunity to review and edit the application as necessary.
When the application is complete and ready for review, the applicant must click on Submit for Review.
Upon submission, the following actions take place.
- The status of the application changes to Submitted.
- The PSMT receives an email notification of the new application.
- The applicant receives a confirmation email.
Monitoring the Application Status
Once the application has been submitted, the Peer Supporter Management Team (PSMT) will begin the review process. The peer supporter will be kept informed of the application status via emailed updates and messages on their home page dashboard on HeyPeers.
There are four application status: In Review, Revision Needed, Approved and Declined.
In Review
When the PSMT begins reviewing the application, they changes the status of the application to Review. This displays the following message on the home page dashboard: Your peer supporter application is under review. The applicant will also receive the status update via email.
Revision Needed
If the PSMT has determined that more information and/or documentation is required from the applicant before a final decision can be made, the application status will be changed to Revision Needed. The applicant will see the following message on the home page dashboard: Please provide more info for your peer supporter application, please review. The applicant will also receive the status update via email.
Clicking on the dashboard message (or clicking on the Peer Supporter Application link in the email) will bring the applicant to the Peer Supporter Application page. The Application Progress area will contain further instruction from the PSMT on what additional information is required.
Depending on what is required, the applicant can respond by:
- Using the comment field of the application progress area (as shown above)
- Editing the application data. The application can be accessed by clicking on the Edit Your Application button.
Declined
If the PSMT declines the application, the following message will be displayed on the home page dashboard: Your peer supporter application has been declined. The applicant will also receive a notification email.
Note on declined applications: An applicant may reapply but must wait for a period of two months before they are allowed to do so. This is also stated in the notification email sent to the applicant.
Approved
If the PSMT approves the applicant, the following message will be displayed on the home page dashboard: Your peer supporter application has been approved. The applicant will also receive the following welcome/onboarding email.
For the next steps on an approved application, see section Application Approved: The Peer Supporter’s Next Steps below.
Application Approved: The Peer Supporter’s Next Steps
Subscription
To fully activate the peer supporter functionality, the applicant’s next step involves selecting and paying for a subscription plan.
There are two ways to initiate the subscription payment:
- The applicant can click on the Subscribe Now button in the welcome email.
- The applicant can also click on the Subscribe Now button found on the Congratulations banner on the Peer Supporter Application page.
After clicking the Subscribe Now button, they will be brought to a payment page.
HeyPeers offers only one subscription plan for all peer supporters: Peer Supporter Subscription Plan. This plan offers full peer supporter functionality. A peer supporter may choose to subscribe on a monthly basis or receive a discount by selecting the yearly plan. See the HeyPeers Peer Supporter Plan Details for more information.
- Month-to-Month Plan - $9 per month; Charged monthly on the billing date. Billing cycle: 1 month.
- Yearly Plan - $86 per year (a 20% discount off the month to month price); Charged annually on the billing date. Billing cycle: 12 months.
Peer Supporter Dashboard
Upon a successful initial payment, the peer supporter is given full access to the HeyPeers peer supporter functionality.
The peer supporter is then redirected to the Peer Supporter Dashboard page. This page will assist the peer supporter with setting up a bank account, called the Wallet. Please see Wallet Tab for more instructions on setting up the bank account.
They can also create meetings and services, and begin populating an availability calendar from their dashboard.
Review Public Profile
Once all of the above steps have been completed, we recommend that the Peer Supporter review their public profile by navigating to the Peer Supporters page. They can then use the search field to enter their name to find their profile.
If there are edits or entries they would like to update, we recommend reviewing instructions on how to edit and update the Peer Supporter Profile.