Before you start attending video-based online support groups or join chat rooms, we recommend that you complete your Profile. To complete your profile go to the top right corner of your HeyPeers screen and select the Account dropdown menu and select Settings.
You will be brought to a new screen and on the Account Info tab. You will notice it is called Personal Information. Fill in your personal information. It’s very important that you fill out your Username, First & Last Name, Gender, Ethnicity, Date of birth About me, Emergency contact name & Number, Location, and Time Zone.
You can also upload a Profile Picture and/or Avatar. Your profile picture gives the first visual impression to HeyPeers users, we recommend that your profile picture is an image where your face is clearly visible, inviting and shows a bit of your personality!
Be mindful of the background of your image so that it’s not distracting or inappropriate. We recommend the size of your image is 200 px X 200 px no greater that 2 MB.
If you prefer anonymity you can upload an avatar graphic to your profile.
Click on the SAVE button to update your profile.
Once you have completed your Personal Information click on the Preferences tab. You will notice it is called Connection Preferences. These preferences will be shared on your public profile. Designating your gender, language preferences, peer support interests, and preferred modes of communication will help create great boundaries for future interactions with HeyPeers users and Peer Supporters.
Click on the SAVE button to update your connection preferences.
Once you have completed Connection Preferences your click over to the Subscription tab. This will display your current subscription plan. If you want to change your plan, click the “Change Plan” button and select the new subscription plan you would like to utilize.
Once you have completed the Subscription tab click over to the Payment Method Tab. This is where you will designate what credit or debit card will pay for video-based online support groups that have a registration fee. Click on the +ADD CARD button. A popup window will appear, please fill out the necessary information and click on the ADD button to add your designated card.
Once you have completed the Payment Method tab click over to the Notifications Center tab.
You can designate whether you want to be notified via email, text message or both.
The toggle will be green when it is turned on. If you want to receive text message notifications be sure to provide your phone number. Finally, check all the boxes to designate your notification preferences. Click the “Save” button to complete the designation.