The Peer Supporter Dashboard is your HeyPeers Peer Supporter Hub. There you will find helpful tips, see how many contacts you have, review the metrics of your services and reach out for technical support if need be.
At the top of the Peer Supporter Dashboard, you see a snapshot of how many reviews you’ve received, metrics of your interaction within HeyPeers, how many connections you have, and monies earned if you have the Premium Peer Supporter Plan.
To read your reviews click on the hyperlinked number in parentheses. This will bring up a pop-up displaying your ratings and any written reviews from HeyPeers users. Click the “X” in the top right corner of the pop-up box to close the feedback.
If you would like to review the metrics of your services, click on the “Metrics” button, in the Interactions panel. This will bring you to a new page where you can view a summary of:
- How many meetings you’ve scheduled
- How many attendees have registered for your services
- Monthly Earnings
- Average Ratings
- A graph comparing the # of registrants who attend your meeting or are “no-shows”.
Click on the Demographics tab to the right of the Summary tab. There you can view demographic graphs. Why is this helpful? Well, it lets you know if you are interacting with peers who are your “target audience”. If not, it can help you think through what needs to be updated in your Supporter Information and Connection Preferences. It may surprise you in that you are interacting with a new demographic and may inspire you to create new meetings to better serve the peers you are connecting with.
Finally, click on the Meeting List tab to the right of the Demographics tab. There you can view the list of the meetings you have scheduled and facilitated.
You are able to view a snapshot of
- Number of Total Attendees
- Number of One Time Attendees
- Number of Repeat Attendees
You will also be able to view a snapshot of all your meetings. They are displayed by
- Start Time
- End Time
Click on a specific meeting to review the data of that meeting in further detail. You also have a search bar located above the list of meetings. You can search for a specific meeting or you can search by date to which is located to the right of the search bar. If you would like the entire list of meetings to display click the “Reset” button to the right of the Search by Date button.
To return to your Peer Supporter Dashboard after you’ve reviewed your Meeting History, click the back button in your web browser.
The next section on the Peer Supporter Dashboard is the HeyPeers Points System. This is a feature that we are still developing. For the moment, the best way to utilize the point system is to see it as a tool for your own Peer Supporter success. If you are feeling a little overwhelmed by setting up your Peer Supporter services, the point system may help you create actionable goals. Review your current points and create a list of goals to accomplish so that you gain more points. Gain points on step or goal at a time.
Over time, as your Peer Supporter services expand, you can review your points and consider areas where you need to grow or pivot. Maybe that means you need to interact more with HeyPeers users in the chat rooms, etc.
Another helpful tool on the Peer Supporter Dashboard is the Helpful Tips for Peer Supporters section. There you can click on various topics that will bring you to a new page filled with tips.
Below the “Helpful Tips For Peer Supporters” there is a Need Help? section. Click on the “Contact Now” button to get in touch with HeyPeers technical support for any technical issues or general questions you might have about HeyPeers Peer Supporter services. Please fill out the form accordingly.
If you are experiencing a technical issue, we recommend that you have this information ready to fill out the form.
- Name / Email / Phone Number attached to your HeyPeers account.
- Web Browser you are on
- The device you are using
- A screenshot of your issue.
Below the Need Help? Section, you will see a list of your Upcoming Meetings and a section called My Contributions. There you will see a breakdown of the number of group meetings you’ve hosted, the number of chatrooms you moderate, and the number of one-on-one meetings you’ve facilitated.