HeyPeers Refund Policy
In the event that you are unable to attend a meeting you are registered for, HeyPeers requires you to cancel your registration at least 24 hours prior to the scheduled start time of a meeting.
If you cancel a paid meeting more than 24 hours prior to the meeting start time, HeyPeers automatically issues a refund to your account. However, if you cancel within 24 hours, a refund will not be provided.
Refund Request Due to Technical Issues
In the event that you missed a paid meeting due to technical difficulties, it is the responsibility of the Peer Supporter or Organization you paid to process the refund directly to you.
They may approve the refund IF technical difficulties were a platform issue not due to user error. If the technical issue is deemed as user error, it is under their own discretion whether they will refund the meeting fee.
In order to confirm that your technical difficulties were a platform issue, send as much of the following information as possible directly to the Peer Supporter or Organization when you request a refund:
- Your username and email address (found in your Account - Settings)
- Name of meeting, date, and time of meeting (including time zone)
- The device you used to join the meeting (laptop, tablet, iPhone, Samsung mobile, etc.)
- The web browser used (Chrome, Safari, Firefox, etc.)
- A detailed description of the issue(s) experienced
- Screenshots of the issue
How to Request a Refund
To contact a Peer Supporter, see this article: How To Connect With An Independent Peer Supporter.
To contact an Organization, navigate to the Organizations page on HeyPeers and click on the Organization you wish to request a refund from. Their email address and social media sites are listed for direct contact. If the organization also posts their Group Leaders, you can reach out to the group leader directly: How to Connect With An Organization Peer Supporter Group Leader.
Contact Customer Care
If you have reached out to the Peer Supporter or Organization and you have not heard back within five business days, please reach out to firstname.lastname@example.org.
Recommendations to Avoid Technical Issues
To prevent personal device errors from happening, you may want to review these articles prior to joining a HeyPeers video-based online support group meeting:
In addition to the technical support articles above, please review the articles below before attending meetings: